Terms and conditions – MartensSkin
Last updated: 6 July 2025
1. Company details
MartensSkin
Herengracht 104
1015 BS Amsterdam
Chamber of Commerce (KvK) number: 92642403
VAT number: NL004967841B05
Email: info@martensskin.nl
Phone: 06 28285871
Website: www.martensskin.nl
2. Applicability
These terms and conditions apply to all products and services offered via the MartensSkin webshop. By placing an order you agree to these terms.
3. Product information
We do our best to present all product information as completely and accurately as possible. Nevertheless, minor inaccuracies or colour differences may occur. Price changes and typing errors reserved.
4. Prices and payment
All prices on our website include VAT and exclude shipping costs. The shipping costs are shown separately at checkout.
You can pay securely via iDEAL, Bancontact or other payment methods offered on the website.
5. Shipping policy
Orders are processed within 1–2 working days. Delivery within the Netherlands usually takes 1–3 working days via PostNL. For Belgium and Germany this may take 2–5 working days.
We charge the following fixed shipping costs:
- Netherlands: €6.95
- Belgium and Germany: €9.95
Free shipping does not apply.
6. Right of withdrawal (returns)
You have the right to cancel (withdraw) your order within 14 days without giving any reason. After cancellation you have another 14 days to return the product.
Conditions for returns:
- The product must be unopened and unused.
- Hygiene products whose seal has been broken cannot be returned.
Return costs are at your own expense, unless the product is defective or was delivered incorrectly.
To withdraw, please use our withdrawal form (link available on the website).
7. Liability
MartensSkin is not liable for damage resulting from incorrect use of products, allergic reactions or incorrect application. Always read the list of ingredients and the instructions for use.
8. Complaints
Do you have a complaint? Contact us at info@martensskin.nl. We aim to handle complaints within 5 working days.
For unresolved disputes you can turn to the Dutch Disputes Committee (Geschillencommissie) via www.degeschillencommissie.nl or the European ODR platform: https://ec.europa.eu/consumers/odr/.
9. Intellectual property
All content on this website – including texts, logos, photos and products – is the property of MartensSkin and may not be used or copied without written permission.
10. Applicable law
These terms are governed exclusively by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.