Shipping policy

Processing & shipping

All orders are processed and shipped within 1 to 2 working days via PostNL or a similar delivery service. You will receive an email with a track & trace code as soon as your parcel is on its way.

Shipping costs

We charge a fixed shipping rate of:

• €6.95 within the Netherlands
• €9.95 for Belgium and Germany

Please note: we do not offer free shipping. These fixed rates include packaging and handling costs.

Return policy

You can return your order within 14 days of receipt. We only accept unopened, unused products in their original packaging.

Exceptions

Products whose seal has been broken (such as creams or serums) cannot be returned for hygiene reasons.

How to return:

1. Send an email to info@martensskin.nl with your order number and the reason for return.
2. You will receive the return address and further instructions from us.
3. Send the product back, safely packed.

After receipt and inspection we refund the purchase amount within 7 working days. The original shipping costs are not refunded.

Return shipping costs are at your own expense, unless the product is damaged or was delivered incorrectly.

Contact

Do you have questions about shipping or returns? Feel free to contact us:

• Email: info@martensskin.nl
• Phone: 06 28285871